AI chatbot

AI chatbots are conversational interfaces: they use Large Language Models (LLMs) and Natural Language Processing (NLP) to simulate human dialogue, automating 24/7 customer service and complex data retrieval.

This technology employs Large Language Models (LLMs) and Natural Language Processing (NLP) to simulate human conversation, moving well beyond simple rule-based scripts. AI chatbots, exemplified by OpenAI's ChatGPT or Google's Gemini, interpret user intent, analyze sentiment, and generate real-time, context-aware responses. Key applications include scaling customer support (handling up to 85% of customer interactions without a human agent), automating lead qualification, and providing instant, personalized information retrieval from vast knowledge bases. They continuously learn from interactions, ensuring improved accuracy and operational efficiency over time.

https://www.ibm.com/topics/chatbot