Gemini CX Agent Pro

Gemini CX Agent Pro deploys Google’s multimodal LLMs to automate complex customer workflows with human-level reasoning.

This enterprise-grade solution integrates directly into existing CRM stacks (like Salesforce or Zendesk) to handle high-intent inquiries across voice and chat. It leverages the 1M+ token context window of Gemini 1.5 Pro to ingest entire technical manuals and customer histories, reducing average handle time by 35% while maintaining 98% accuracy in intent recognition. By utilizing Vertex AI’s grounding capabilities, the agent delivers precise, hallucination-free responses based strictly on your company’s internal documentation.

https://cloud.google.com/solutions/contact-center