Voice bots

AI-powered software that uses Natural Language Understanding to automate and resolve complex spoken customer interactions.

Voice bots use Automatic Speech Recognition (ASR) and Natural Language Understanding (NLU) to resolve spoken inquiries in real time. These systems process intent in under 500 milliseconds: managing flight rebookings, verifying insurance claims, or tracking logistics data. By integrating with existing CRM stacks (Salesforce or Zendesk), they provide 24/7 coverage and typically reduce operational expenses by 30 to 60 percent. Modern deployments utilize Large Language Models (LLMs) to ensure dialogue flows naturally, replacing rigid IVR menus with fluid, context-aware conversations that consistently achieve 85 percent approval ratings.

https://www.ibm.com/topics/voice-bots